Refund policy

At URBAN CRADLE , we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility Criteria

You may request a return if:

  • The product is unused, unwashed, and in its original condition

  • The product includes original packaging, tags, and accessories

  • The return request is initiated within the specified return timeframe

2. Return Timeframe

  • Returns must be requested within 6-7 DAYS from the date of delivery.

  • Any return requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Options

  • Exchanges are allowed for eligible products, subject to stock availability.

  • If the requested exchange item is unavailable, a refund may be issued instead.

  • Exchanges must be requested within 6-7 days of delivery.

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, please notify us within 6-7 days  of delivery.

  • Customers may be required to share images or videos of the product for verification.

  • Once verified, we will arrange a replacement or issue a full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Personalized or custom-made products

  • Gift cards or digital products

  • Used or altered items

7. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect product.

  • In such cases, URBAN CRADLE will bear the return shipping cost.

8. Cancellation Policy

  • Orders may be canceled before they are shipped.

  • Once shipped, cancellations are not permitted, and the return policy will apply.

9. Contact Information

For any questions related to shipping, returns, or refunds, please contact us:

URBAN CRADLE